Improving Nursing Quality Through Training to Fulfill Nursing Needs of Intentional Patients ROUNDS at Jakarta Islamic Hospital

Indonesian society in this era is faced with the high need for health services. One of the health service facilities is the Hospital, which should prioritize the quality of its services so that it becomes the hospital of choice for the community. An integral part of hospital services includes nursing services that always improve the quality of care. The increasing need for health services for the community should be balanced with the availability of quality health facilities. Hospitals as health service facilities must improve the quality of their services in order to become the hospital of choice for the community. The purpose of Community Service through training in the application of the Intentional ROUNDS method to improve patient satisfaction. This Community Service method is a combination of Advocacy, Building an Atmosphere and Empowering Inpatient Nurses. The results of the Community Service showed an increase in nurses' knowledge about the application of the intentional ROUNDS method. The average pre-test value was 78.3 while the average post-test value was 100. The results of the dependent T-test obtained P = 0.000 so that there was a significant difference in knowledge before and after training. The average patient satisfaction level before nurse training was 85.84 and after receiving training was 98.04. Based on the dependent T-test, the p value was obtained = 0.001, so there is a difference in patient satisfaction between before and after nurse training. Suggestion: The hospital should create an Intentional ROUNDS method training program for nurses in other inpatient rooms so that it can be applied in providing services to patients so that the quality of service and patient satisfaction increases.