The Impact of Daily Artificial Intelligence Usage on Job Crafting and Work Engagement

数字化时代，人工智能正深入员工工作场所，为传统工作模式带来深刻变革。为进一步明确其影响机制，本研究基于工作要求–资源模型，对194份样本作实证分析，构建有调节的中介效应模型，探究人工智能使用如何影响员工工作投入。结果表明，人工智能使用通过工作重塑正向影响工作投入，组织支持感负向调节该路径；当员工组织支持感较低，人工智能使用通过工作重塑影响投入的正向中介效应更强，而当员工组织支持感较高时，中介效应较弱。In the digital age, artificial intelligence (AI) is gradually penetrating the workplace of employees, bringing extensive and profound changes to traditional work models. To further clarify its impact mechanism, based on the Job Demands-Resources Model, this study conducts an empirical analysis of 194 samples, constructs a moderated mediation effect model, and explores how AI usage affects employees’ work engagement through job crafting, as well as the moderating role of perceived organizational support. The results show that AI usage has a positive impact on work engagement through job crafting, and perceived organizational support plays a negative moderating role. When employees’ perceived organizational support is low, the positive mediating effect of AI usage on work engagement through job crafting is stronger. When employees’ perceived organizational support is high, the mediating effect is weaker.