DETERMINANTS OF MENTAL WELL-BEING IN THE HYBRID WORKFORCE: AN EMPIRICAL STUDY OF THE ITES SECTOR IN BENGALURU

The transition to hybrid work models has redefined the professional landscape, particularly in urban IT hubs such as Bengaluru. This study explores the key factors influencing mental well-being among employees in the Information Technology Enabled Services (ITES) sector operating in hybrid work environments. Specifically, it examines the impact of three critical variables namely Work-Life Balance, Job Autonomy, and Psychological Safety & Support on mental well-being. A structured questionnaire was administered to a sample of 200 hybrid employees. Both descriptive and inferential statistical methods, including regression analysis and ANOVA, were employed to analyze the data. The results indicate significant positive relationships between all three variables and mental well-being, underlining the importance of organizational strategies that promote flexibility, autonomy, and psychological support. These findings offer actionable insights for ITES firms aiming to foster a mentally resilient and productive hybrid workforce.