Software Implementation Process Optimization to Avoid Losing Expectations and Gain Stakeholder Confidence and Satisfaction of a New Release
In the competitive landscape of software solutions, ensuring stakeholder satisfaction and confidence during new releases is paramount. The active participation of stakeholders and the successful implementation of changes significantly contribute to overall satisfaction. This paper explores the optimization of software implementation processes to mitigate the risk of unmet expectations and enhance customer satisfaction. By analyzing common pitfalls and proposing strategic improvements, this study aims to provide a framework for more reliable and customer-centric software deployments.
Authors
- Biswajit Kanungo
- Tarun Kumar
- R. Kanungo (ORCID: https://orcid.org/0000-0003-4080-3097)
Publication Details
- Published
- 2024-12-20
- DOI
- https://doi.org/10.1109/iccit64611.2024.11022409
- Primary Topic
- Software Engineering Techniques and Practices
- Type
- article
- Field-Weighted Citation Impact
- 0.00