“We’re here to help them if they want to come”: A qualitative exploration of hospital staff perceptions and experiences with outpatient non-attendance
Staff identified multiple strategies for reducing non-attendance; implementing many of these strategies would require additional resourcing. Research determining the effectiveness of such strategies both in the short-term and long-term following implementation into practice remains a priority for future investigation.
Authors
- Hannah Carter (ORCID: https://orcid.org/0000-0002-0046-4126)
- Shayma Mohammed Selim (ORCID: https://orcid.org/0000-0002-0120-6559)
- Sanjeewa Kularatna (ORCID: https://orcid.org/0000-0001-5650-154X)
- Christina Malatzky (ORCID: https://orcid.org/0000-0002-9078-9601)
- Steven McPhail (ORCID: https://orcid.org/0000-0002-1463-662X)
- Sundresan Naicker (ORCID: https://orcid.org/0000-0002-2392-4981)
Institutions
- Queensland University of Technology (AU)
- Metro South Health (AU)
- Wesley Research Institute (AU)
- Duke-NUS Medical School (SG)
Publication Details
- Journal
- PLoS ONE
- Published
- 2025-06-09
- DOI
- https://doi.org/10.1371/journal.pone.0311059
- Citations
- 1
- Primary Topic
- Healthcare Operations and Scheduling Optimization
- Type
- article
- Field-Weighted Citation Impact
- 2.52
Funders
- National Health and Medical Research Council