Developing DigiWish: The Co-Creation of a Visual Strengths-Based Training Tool for Digital Skills

Digital skills have become a prerequisite for social inclusion in the era of digital transformation. However, many adults, particularly those with low reading literacy, struggle with digital skills. This paper describes the development and testing of DigiWish: a tool that coaches can use to help adults with low reading literacy identify personal and motivating digital learning goals and to work towards these goals. We followed an iterative, user-centered design methodology: An initial prototype of DigiWish was developed and evaluated with community coaches. Feedback from this co-creation session informed a second prototype: a visual and strengths-based tool. Subsequent field testing of the second prototype by coaches suggests DigiWish can help engage and motivate learners. Coaches and volunteers reported that the tool is useful, accessible, and motivating. The paper provides directions for future development and use of DigiWish and similar tools.