Effectiveness of conversational script optimization by intelligent consultation robots on daily work efficiency in vaccination clinics
Optimizing the robot's conversational scripts significantly improved daily operational efficiency in the vaccination clinic. By automating routine consultation tasks, the robot reduced healthcare professionals' workloads. Future research could explore further refinements to dialogue strategies and expand the robot's applications in healthcare settings.
Authors
- Bei Zhou (ORCID: https://orcid.org/0009-0000-5888-6527)
- Jirong Shi
- Hu Yinjun
- D. Chen
- Xu Yan (ORCID: https://orcid.org/0000-0002-1873-6126)
- Qi-Feng Yao (ORCID: https://orcid.org/0009-0007-3736-849X)
- Xiang Yi (ORCID: https://orcid.org/0000-0002-0255-2859)
Institutions
- Suzhou University of Science and Technology (CN)
- Ningbo Center for Disease Control and Prevention (CN)
- Community Health Center (US)
Publication Details
- Journal
- Frontiers in Public Health
- Published
- 2025-06-09
- DOI
- https://doi.org/10.3389/fpubh.2025.1535270
- Primary Topic
- AI in Service Interactions
- Type
- article
- Field-Weighted Citation Impact
- 0.00