REVITALIZING AN ISPI CHAPTER USING THE PERFORMANCE IMPROVEMENT/HPT MODEL: PERFORMANCE ANALYSIS AND INTERVENTION RECOMMENDATIONS

This article is the first in a three-part series that explores the performance improvement project for the Gulf Coast chapter of the International Society for Performance Improvement (ISPI), which was conducted to investigate the reasons behind the chapter's inability to fulfill its mission of creating an ISPI chapter for performance improvement students and practitioners. The series is organized by phases in the Performance Improvement/Human Performance Technology (Van Tiem et al., 2012) model. This first article covers the problem identification, performance analysis, and intervention recommendation phases. The second article will focus on the intervention design, development, and implementation, and the final article will examine the evaluation results. We conducted a rigorous performance analysis to identify the desired and current performance states, gaps, and root causes. This mixed methods study used extant data analysis and interviews to determine the current and desired states, performance gaps, and root causes. An online survey was used to help identify appropriate interventions. The analysis results revealed performance gaps associated with strategic planning, staffing, communications, programming, and membership. The root cause analysis results revealed a lack of vision, lack of motivation, insufficient buy-in, and ineffective planning. We proposed two intervention sets: organizational design interventions and organizational development interventions. This article provides valuable insights for performance improvement practitioners aiming to address the challenges of enhancing performance within distinct organizational environments, such as a professional organization chapter.