Strategy for Strengthening Quality Control Units (UPM) in Improving Performance

This study aims to identify and formulate strengthening strategies for the Quality Assurance Unit in efforts to improve the quality performance of study programs in higher education institutions. UPM plays a strategic role in implementing the Internal Quality Assurance System through the PPEPP cycle (Determination, Implementation, Evaluation, Control, and Improvement). However, in practice, many UPMs have not functioned optimally due to various challenges, such as a lack of understanding of the PPEPP cycle, weaknesses in quality documentation, limited coordination with the Quality Assurance Agency and insufficient training and guidance for UPM managers. This research employs a descriptive qualitative approach using a case study method on several study programs in higher education institutions. Data collection techniques include observation, in-depth interviews, and document analysis. The results indicate that UPM strengthening strategies can be implemented through human resource capacity building, the development of an integrated quality management information system, and enhanced collaboration between UPM and LPM, lecturers, educational staff, and students. In addition, clear institutional policy support and leadership commitment are also key factors in empowering UPM to effectively fulfill its role. By implementing these strengthening strategies, UPM is expected to contribute significantly to improving the quality of study programs and achieving excellent accreditation. This research contributes to the development of policies and practices in quality assurance within higher education and serves as a reference for institutions in optimizing the role of UPM in the internal quality assurance system