Relational Analysis Between Pharmaceutical Service Quality and Medications Adherence: A Cross-Sectional Study of Malaria Patients in Papua

Malaria elimination is a national priority program that has been set as a target for prevention in the form of elimination by 2030 in the National Medium-Term Development Plan 2019-2024. Malaria elimination intervention has been arranged, including the process of diagnosis, treatment, and chemoprevention. Medication adherence is an important thing in malaria elimination programme. This study aimed to analyze the relationship between the quality of pharmaceutical services and medication adherence of malaria patients in public primary health care in Serui City, Papua, as one of the districts with high malaria endemicity. This study was a cross-sectional study conducted using 5 5-dimensional questionnaire of pharmaceutical service quality and the MMAS-8 questionnaire. This study found out that reliability, responsiveness and empathy dimensions related to medication adherence of malaria patients in Serui Kota primary public health care (P-value < 0.05). The intervention to increase medication adherence of malaria patients can be performed through these dimensions so that the malaria eradication programme can be implemented well, especially in high-endemicity areas.