The Effect of Changes in Work Methods, Work Overload and Transactional Leadership on Employee Performance at PT Saku Pos Indonesia with Motivation as an Intervening Variable

Human resources are vital for achieving company goals. The shift from WFH to WFO post-Covid raises concerns about effectiveness and working hours. Supportive leaders addressing work overload, stress, and motivation enhance employee performance. This study examines work methods, work overload, and transactional leadership’s impact on performance, with motivation as an intervening variable. Using a quantitative approach with 107 respondents, SEM-PLS analysis reveals that work methods, motivation, and leadership positively affect performance. However, transactional leadership and work overload have an insignificant impact. Work methods and leadership enhance motivation, while work overload negatively affects it. Companies should balance workloads, recognize contributions, and reward initiatives to boost motivation, ensuring timely task completion and improved productivity.