Queue Master A Smart Web-Based Queue Management System for Enhancing Customer Experience in Banking Services

Abstract-This exploration presents the development of Queue Master, a web-based line operation designed to address long staying times in banks. The system is erected using ASP.NET for the backend, HTML, CSS, and JavaScript for the frontend, and SQL for the data storehouse. Druggies are needed to subscribe up or log in to pierce colorful banking service sections such as cash deposit, cash pullout, check deposit, and meeting with the director. The operation allows druggies to bespeak lines grounded in their service conditions. After reserving, a real-time staying screen is displayed, and druggies admit alert announcements when their turn arrives. This result enhances client experience, reduces physical crowding, and improves functional effectiveness in banking surroundings. Key Words: Web-based application, Queue management system, ASP.NET, Banking automation, Slot booking system.

Authors

Publication Details

Journal
International Scientific Journal of Engineering and Management
Published
2025-06-07
DOI
https://doi.org/10.55041/isjem04092
Primary Topic
Customer churn and segmentation
Type
article
Field-Weighted Citation Impact
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article

Queue Master A Smart Web-Based Queue Management System for Enhancing Customer Experience in Banking Services

Ashay Jadhav
International Scientific Journal of Engineering and Management
Customer churn and segmentation
article

Queue Master A Smart Web-Based Queue Management System for Enhancing Customer Experience in Banking Services

Ashay Jadhav
article en

Abstract

Abstract-This exploration presents the development of Queue Master, a web-based line operation designed to address long staying times in banks. The system is erected using ASP.NET for the backend, HTML, CSS, and JavaScript for the frontend, and SQL for the data storehouse. Druggies are needed to subscribe up or log in to pierce colorful banking service sections such as cash deposit, cash pullout, check deposit, and meeting with the director. The operation allows druggies to bespeak lines grounded in their service conditions. After reserving, a real-time staying screen is displayed, and druggies admit alert announcements when their turn arrives. This result enhances client experience, reduces physical crowding, and improves functional effectiveness in banking surroundings. Key Words: Web-based application, Queue management system, ASP.NET, Banking automation, Slot booking system.

International Scientific Journal of Engineering and ManagementVol. 04(06)
Openalex Percentile: Top 84%
Customer churn and segmentation
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