Enhancing clinical practice through action research: fostering a person-centred culture in healthcare

Overall, the study findings showed outcomes arising from the development of a caring culture towards one that is more person-centred. Both nurses and leaders' competencies in relation to PCP were developed. The study resulted in increased awareness, knowledge and learning of PCP and during the study period new initiatives were initiated that contributed to the changes in and of clinical practice towards a more person-centred culture. During the study, blind spots like a disconnect between espoused values and experiences in clinical practice, as well as inappropriate workflows in the departments and the organization were uncovered.