The Quality of Transportation Services Provided by Capric (Thailand) Co., Ltd.

This research aims to study 1) the quality of freight service, 2) the level of satisfaction with freight service, 3) compare the satisfaction with freight services classified by the information of the operator, and 4) the quality of service affecting the satisfaction with freight service of Capric (Thailand) Co., Ltd., using 285 questionnaires as the data collection tool.Data were analyzed using statistics, frequency, percentage, mean, standard deviation, t-test, F-test (One-Way ANOVA), and Multiple Regression.The results of the study found that most respondents were limited companies with a business period of 1-5 years, a service period of 0-5 years, and 151 employees.Overall, operators were satisfied with the company's freight service at a good level, especially in terms of providing sufficient and timely service.The factors that had the highest influence on satisfaction were reliability, trustworthiness, customer confidence, service tangibility, responsiveness to customer needs, and understanding of customer needs.The company operated efficiently and was able to handle the problems that occurred quickly.This study showed that Capric (Thailand) Co., Ltd. was able to provide quality freight service and responsiveness to customer needs at a statistical significance at the 0.5 level.