Service Quality Affecting the Satisfaction of Transport Service Users J&T Express Company in Min Buri District, Bangkok

This research aims to study 1) factors of quality of transportation services of J&T Express in Min Buri District, Bangkok; 2) level of satisfaction of J&T Express users in Min Buri District, Bangkok; 3) comparison of satisfaction of J&T Express users in Min Buri District, Bangkok classified by personal data; and 4) factors of service quality affecting satisfaction of J&T Express users in Min Buri District, Bangkok by selecting a sample group of 400 people using a questionnaire as a research tool.The statistics used were percentage, mean, t-test, F-test (one-way analysis ANOVA), and Multiple Regression Analysis.The results of the study found that most were female, aged 20-29 years, had a bachelor's degree, were students, and had an average monthly income of less than 10,000 baht.Quality of service is very important.The satisfaction with using the transportation services of J&T Express in Min Buri District, Bangkok, was at a very satisfactory level.Gender, age, educational level, occupation, and average monthly income affected the satisfaction of J&T Express users.Suggestions from the study: Employees should provide service with polite words, have good interpersonal skills and sincerity in providing service, and give importance to customer needs.Employees must listen to customer problems and suggestions and pay equal attention to customers.Employees should dress politely, the service place should be clean, and modern equipment should be used to provide service for customer convenience