Identification of key factors influencing patient satisfaction for practical prioritization in healthcare settings: a nationwide survey analysis

Satisfaction with treatment outcomes and convenience of the medical facility were the most important predictor of overall satisfaction and intention to recommend, respectively. These findings reinforce that prioritizing the clinical effectiveness of care-rather than focusing solely on service-related features-is essential for achieving high patient satisfaction. Because of utilizing a large-scale dataset and identifying predictors ranked by importance, this study is expected to contribute effectively to decision-making processes regarding the future development and improvement of healthcare institutions.