Are hospital experience scores correlated with patient-reported outcome measures following elective spine surgery?
Hospital experience scores, as assessed using the HCAHPS, show limited correlation with PROMs after elective spine surgery. While the HCAHPS currently plays a critical role for the CMS in determining hospital reimbursement rates, the study findings suggest that patient perceptions of inpatient care do not necessarily reflect their long-term functional outcomes. This result highlights the need for a multidimensional approach to evaluating healthcare quality, incorporating both short-term patient satisfaction and meaningful, enduring improvements in clinical outcomes.
Authors
- Rahul Ramanathan (ORCID: https://orcid.org/0000-0002-1093-3678)
- Richard A. Wawrose (ORCID: https://orcid.org/0000-0002-0904-0039)
- Jeremy D. Shaw (ORCID: https://orcid.org/0000-0002-7057-0047)
- Joon Y. Lee (ORCID: https://orcid.org/0000-0001-5884-0561)
- Audrey Y. Chang
- Melissa Yunting Tang
- Christopher J. Como (ORCID: https://orcid.org/0000-0002-1621-7357)
- Yan Ma (ORCID: https://orcid.org/0000-0003-1173-2920)
- Michael J. Spitnale (ORCID: https://orcid.org/0000-0001-7955-3174)
- Christopher Gonzalez (ORCID: https://orcid.org/0000-0001-6227-8372)
- Anthony A. Oyekan (ORCID: https://orcid.org/0000-0002-9155-1283)
- Shaan Sadhwani (ORCID: https://orcid.org/0000-0002-5635-943X)
- Mitchell Stephen Fourman (ORCID: https://orcid.org/0000-0001-5886-546X)
- Michael J. Calcaterra (ORCID: https://orcid.org/0000-0003-1547-0008)
- Jonathan Dalton (ORCID: https://orcid.org/0000-0002-7452-2712)
- Samuel Adida (ORCID: https://orcid.org/0000-0002-1258-8601)
- Feier Chang
Institutions
- Intermountain Healthcare (US)
- Albert Einstein College of Medicine (US)
- Montefiore Medical Center (US)
- University of Pittsburgh (US)
- Greater Pittsburgh Orthopaedic Associates (US)
- Bethel University (US)
Publication Details
- Journal
- Journal of Neurosurgery Spine
- Published
- 2025-06-06
- DOI
- https://doi.org/10.3171/2025.2.spine241534
- Primary Topic
- Patient Satisfaction in Healthcare
- Type
- article
- Field-Weighted Citation Impact
- 0.00