La digitalització deis gabinets de premsa i comunicació. Estudi del cas del Servei Català de Transit (SCT)

The digitalization of press and communications offices has unleashed the appearance of new information production processes at the disposal of the journalist, which modify the productive routines of these offices. Their employees acquire new habits and know-how and thus become more versatile. However, there are also some tensions that are generated. Online contents do not satisfy the needs of those who inform , who demand more data and audiovisual material adapted to their requirements. And they do this by telephone because personal contact offers them communicative advantages that the digital offering does not provide.