The Relationship between Service Quality and Interest in Outpatient Revisits at the Labasa Health Center UPTD, South Tongkuno District, Muna Regency, Southeast Sulawesi Province, Indonesia in 2024

Background: Every citizen has an absolute right to health.In general, every individual deserves safe, quality and accessible health services.Patient visit data at the Labasa Health Center Outpatient Installation has decreased in recent years from 2021 to 2023.The number of visits in 2021 was 2,437 visits, in 2022 as many as 1,284 visits decreased until 2023 to 914 visits.This study aims to determine the influence of service quality on interest in repeat visits. Methods:This study used a quantitative research method with a cross sectional study approach.The number of samples in this study was 162 respondents using accidental sampling techniques and data analysis using the chi-square test. Results:The results showed that there was a relationship between perception of disease (p-value = 0.000), culture (p-value = 0.000) and there was no relationship between health worker services (p-value = 1,000), health facilities (p-value = 1,000) and interest in revisiting patients at Labasa Health Center Conclusion There is a relationship between the perception of disease and culture and the interest in outpatient revisits at the Labasa Health Center.However, there is no relationship between health worker services and health facilities and interest in revisiting outpatients at the Labasa Health Center, South Tongkuno District, Muna Regency in 2024.So it is expected that health workers at the Labasa Health Center will disseminate information related to the types of services available at the health center to attract public interest in visiting the health center.Conducting counseling related to diseases and how to handle them as well as the dangers of traditional medicine to reduce people's habits in using traditional medicine.Evaluate the service process so that patient waiting time can be minimized.