A Study On Effectiveness Of Online Mediation In Resolving Commercial Disputes In India

Commercial disputes can be complex and time-consuming, often leading to significant financial losses for businesses.By leveraging technology, online mediation allows parties to engage in dispute resolution remotely, facilitating efficient communication and negotiation.This study aims to contribute to the existing body of knowledge on online mediation by evaluating its effectiveness in the context of commercial dispute resolution in India.Online mediation is effective on resolving commercial disputes in India.Online mediation is more convenient method for resolving commercial disputes compared to traditional face-to-face mediation.Although there are challenges unique to online mediation.The challenges include technological issues, limited non-verbal cues, confidentiality, and security, concerns, limited physical presence, language, and cultural differences, power, imbalance, and intimidation, limited control over the environment and lack of personal interaction.Use of advanced technology for better communication and collaboration can improve better address the unique challenges of resolving commercial disputes in online mediation.The findings will provide valuable insights for businesses, legal practitioners, policymakers, and online mediation platforms, enabling them to make informed decisions regarding the use and promotion of online mediation as an alternative dispute resolution mechanism.