Openness in Businesses: A Case Study of Food Businesses in Thessaly

The communication of organizations with the internal and external environment is one of the most important tools for the growth and development of both an organization and its employees over time. Considerable importance is attached to the way in which information is received and transmitted, as well as to the dissemination of knowledge. In the era of the 4th Industrial Revolution, e-government, and digital transformation, special communication skills and competences are required of everyone. Especially in the pandemic era, new and complex problems have emerged. Communication helps to overcome friction and disagreements and at the same time influences the performance of employees. Communication spreads knowledge directly and effectively through all hierarchical levels, so that all employees are involved in decision-making. One of the features of communication is openness, which refers to unrestricted access to information and knowledge for all stakeholders. This article presents the results of a study conducted among industrial food executives. The study presents the main factors that contribute to effective communication in organizations. The results are particularly important, and any use of the results will contribute significantly to improving communication in companies.