Cortisol levels and perceived stress in emergency call operators
The cortisol profile is typical in the group of study participants. Attitude toward work correlates with physiological stress parameters. Longer conversations with an emergency caller during the final hours of work lead to a reduction in employees' heart rates. Women exhibit an increase in heart rate as work progresses. Systolic blood pressure reflects subjective stress assessment during the first 2 h of work. Blood pressure values indicate a higher stress level in the 112 caLL operators group.
Authors
- Kinga Kulczycka (ORCID: https://orcid.org/0000-0002-5517-2171)
- Klaudia Pałucka (ORCID: https://orcid.org/0000-0002-6467-9118)
- Agnieszka Bałanda-Bałdyga (ORCID: https://orcid.org/0000-0001-5351-8063)
- Ewa Stychno (ORCID: https://orcid.org/0000-0003-3343-9880)
- Beata Chilimoniuk
- Anna Rymuszka
Institutions
- John Paul II Catholic University of Lublin (PL)
- Medical University of Lublin (PL)
- Cardinal Stefan Wyszynski University in Warsaw (PL)
Publication Details
- Journal
- Frontiers in Public Health
- Published
- 2025-06-03
- DOI
- https://doi.org/10.3389/fpubh.2025.1539516
- Citations
- 3
- Primary Topic
- Early Childhood Education and Development
- Type
- article
- Field-Weighted Citation Impact
- 26.78