Patient satisfaction in regional referral hospitals of Bhutan: Insights from a cross-sectional study

Overall, with a score of 4.06 on a 5-point Likert scale, patient satisfaction in Bhutan is high. However, our findings highlight the need to address socio-demographic disparities in patient satisfaction. As the Bhutanese socio-demographic landscape evolves, satisfaction levels may decline. To enhance overall satisfaction, healthcare policymakers should focus on improving accessibility and convenience. Strategies such as establishing dynamic limits on free services, exploring private sector engagement in advanced healthcare service, and strengthening the healthcare workforce are essential for sustainable and quality healthcare service delivery.