A sociological study of the pharmaceutical care quality during the coronavirus pandemic

Abstract. Introduction. The study examines the pandemic experience from a sociological point of view through the opinions of many respondents. Aim. The aim of the study is to provide a sociological assessment of the availability and quality of pharmaceutical care during the coronavirus pandemic. Materials and Methods. A survey was conducted with 405 respondents from among non-medical and non-pharmaceutical population, 370 doctors, and 374 pharmacists. Correlation and regression analysis was used to process the results. Results and Discussion. The study showed that the majority of the population is partially satisfied with the range of medicines available for the COVID-19 treatment, half of the respondents surveyed have increased their level of trust in and respect for pharmaceutical personnel during the coronavirus pandemic. Pharmacists noted the high demand of the population for professional advice, while the quality of pharmaceutical care was assessed as satisfactory. The doctors gave a positive assessment of the quality and accessibility of pharmaceutical care provided by pharmacies to the population. Conclusions. There is a high need for improving the system of providing medicines, information support for all respondents, information exchange between medical and pharmaceutical specialists, as well as working towards strengthening the psycho-emotional state of pharmacists in critical situations.