Dynamics of employee performance in UPT Puskesmas Rawat Inap Danau Panggang: A qualitative study

Performance is a crucial element in assessing an agency, providing a foundation for evaluating progress toward organizational goals. This study aims to assess employee performance at the Puskesmas Rawat Inap Danau Panggang in Hulu Sungai Utara Regency and identify its influencing factors. The research utilizes a descriptive-qualitative approach, with data collected through interviews, observations, and documentation from 14 purposively selected respondents. Data analysis involved stages of reduction, presentation, and verification, ensuring credibility through triangulation, extended observation, and member checking. The findings reveal that employee performance is still lacking. Although employees' talents and interests are good, their personality traits in the work environment are less supportive. Efforts such as motivation, work ethics, attendance, and task planning are not optimal. Organizational support regarding training and work standards is adequate, but the facilities and equipment remain inadequate. Supporting factors include good communication and ability, while inhibiting factors are the lack of speed, accuracy, and discipline in serving patients. To enhance performance, it is recommended that the head of UPT Puskesmas provide clear guidance to employees with poor discipline. Employees must adhere to established rules to improve performance, and the public should show more patience to ensure the smooth delivery of services.