The Impact of E-Passport Adoption on Public Trust and Immigration Management Systems in Indonesia

This study examines the trends in passport issuance in Indonesia for the year 2024, focusing on the transition from traditional non-e-passports to e-passports. The research aims to analyze the impact of e-passport adoption on immigration management and public service delivery. Given the increasing demand for digital transformation in public services, understanding the role of e-passports in improving service efficiency and enhancing public trust is critical. The study utilizes empirical data, including monthly passport issuance statistics from January to October 2024, comprising both e-passport and non-e-passport categories. By employing descriptive and trend analysis, the study identifies shifts in passport issuance patterns and evaluates the factors contributing to the rise in e-passport adoption. Key findings suggest a clear increase in e-passport issuance, highlighting its growing popularity and the positive effects on service efficiency, such as faster processing times and reduced administrative burdens. The study discusses the implications of e-passports on public trust in the Indonesian immigration system, suggesting that the digital shift has led to improved perceptions of service reliability and transparency.