VC Feedback Design: Capturing User Experience to tackle on-chip challenges.

In an era, where digitalization is growing rapidly, virtual channels have successfully bridged a gap between the information and accessibility. Virtual conference enables the user to collaborate in a cross time zone environment, increasing flexibility and reliability for organizations. However, with every usage there comes a conflict between expectations of the user and experience they encounter. The virtual feedback by the current AI system is pre-programmed for the challenges, logic, algorithms and satisfaction which in return shows a hindrance for the real time problems faced. The system proposed here is going to give the users a direct voice for the friction they face in a VC. With VC service feedback, we can make impactful product experiences and fulfill user needs in a conference. The 360° view helps us understand what the users ask for, what they want and what they do to be productive.