Sentiment Analysis of Patient Reviews to Improve Healthcare in Apollo Hospitals

In the digital age, the healthcare landscape is rapidly evolving, with technology playing an increasingly vital role in patient engagement and feedback collection. One of the most significant developments in recent years has been the rise of online patient reviews. Platforms such as Practo, Google Reviews, JustDial, and official hospital feedback portals have become popular avenues for patients to share their healthcare experiences. These reviews often include detailed narratives about hospital infrastructure, the quality of medical care, staff behavior, billing transparency, wait times, and overall satisfaction. As a result, online reviews are not only influencing patient choices but also shaping the public image of healthcare providers. The availability and accessibility of these platforms have empowered patients like never before. Previously, patient feedback was limited to in-person complaints, suggestion boxes, or formal surveys conducted by hospitals. Today, with just a few clicks, patients can post their experiences publicly, making healthcare services more transparent and accountable. This surge in online patient feedback reflects a broader shift toward consumer-driven healthcare, where patients actively participate in evaluating and influencing service quality.