Assessment of the Performance of the Examination Supervisors of Professional Regulation Commission (PRC) Region IV-A

This study evaluated the performance of examination supervisors of the Professional Regulation Commission (PRC) Regional Office IV-A during licensure examinations conducted from January to February 2025. The research examined supervisory efficiency, policy adherence, communication quality, and effectiveness. Findings indicate that most supervisors were aged 25–34, predominantly female, and had experience in both public and private employment. A significant number had supervised multiple examinations, with the criminologist licensure examination (CLE) being the most common. The study revealed a very high level of implementation in key supervisory areas, including time management, fairness, handling disputes, and maintaining examination integrity. Supervisors demonstrated strong communication skills, ensuring clear instructions and professional interactions with examinees. Their commitment to preventing irregularities, safeguarding examination accountability forms, and enforcing policies contributed to the smooth administration of exams. Additionally, the research found a positive correlation between supervisory skills, communication quality, policy adherence, and overall performance. While demographic factors such as age, occupation, and supervisory experience showed no significant impact on performance levels, gender influenced proctor satisfaction, with female supervisors receiving higher satisfaction ratings. The study underscores the importance of ongoing training, feedback collection, and resource management to enhance supervisory effectiveness further. Recommendations include continuous assessment of supervisors' training, collection of examinee feedback, and future research on the relationship between supervisor performance and examination outcomes.