Records Management System: Its Effect on the Service Efficiency of PRC Region IV-A

The study evaluated the impact of the Records Management System (RMS) on service efficiency at the Professional Regulation Commission (PRC) Region IV-A, involving 300 respondents—mostly Professional Teachers (72%), with 58.33% taking licensure exams between 2021 and 2024. Results showed that the RMS was highly effective in verifying professional records (M = 3.39), though challenges like system errors (M = 3.34, SD = 0.74) persisted. Manual processes, such as record verification and retrieval, had weak correlations with client satisfaction and employee performance. Despite this, the RMS was seen as efficient and user-friendly, significantly enhancing both client satisfaction and employee performance. The study highlighted the need for further digital transformation and automation to overcome manual inefficiencies and sustain high service standards.