Evaluation of Patient’s Satisfaction with Nursing Care Among Individuals Admitted for Percutaneous Coronary Intervention

Objective: To evaluate patient’s satisfaction levels with the quality of nursing care among individuals admitted for percutaneous coronary intervention (PCI) during their stay in cardiac hospital. Study Design: Analytical, Cross-sectional study. Place and Duration of Study: Armed Forces Institute of Cardiology/National Institute of Heart Diseases, Rawalpindi Pakistan, from Mar-Aug 2024. Methodology: The study sample was composed of 390 patients enrolled by consecutive sampling technique. Patients of either gender with age >25 years, admitted for elective PCI were included in the study. The 19-item, 5-point Likert scale coded from1=Poor to 5=Excellent, the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ), was used. High score indicated high patients’ satisfaction. Result: Among 390 study participants, majorities were males 303(77.7%) and age range of 55-64 years was dominant 141(36.3%). The composite median nursing care score of 4.29(4.05-4.63) indicated generally high patient satisfaction with nursing care, specifically the technical aspects and teamwork [4.50(4.50-5.00)]. However, the area of improvement was communication and information sharing [4.16(4.00-4.67)]. In addition, there was statistically significant relationship between patient satisfaction regarding nursing care and quality of care (r=0.579, p<0.05). Conclusion: PCI patients demonstrated significantly high satisfaction with the nursing care provided during their hospital stay.