Effect of Socio-Cultural Factors on Service Delivery: Evidence from Selected Refugee Organizations in Kenya

Purpose: The study focused on Effect of Socio-Cultural Factors on Service Delivery of Refugee Organizations: Evidence from Selected refugees in Kenya. Design/Methodology: The study utilized descriptive and explanatory research designs targeting 300 employees of dominant Refugee Organizations operating in Kakuma Refugee camp in Turkana West Sub County, Turkana County, Kenya. Mixed purposive sampling technique was used. Structured questionnaires aided data collection from employees of dominant Refugee Organizations. Validity and reliability of the instrument was tested. Data was analyzed using both descriptive and inferential statistics. Findings: The study found out that Socio-Cultural Factors had a positive and significant effect on Service Delivery. Implications/Value: The study seeks to guide policy makers in refugee organization to develop a more explicit and proactive organizations that should support employee welfare since a perception of Social cultural factors, will help to boost employee morale and improve overall service delivery outcomes. These findings will also be helpful for organizations working in international Human resource management ecosystem in shaping their human resource acquisition and retention policies.