The Rise of AI Copilots: Redefining HumanMachine Collaboration in Knowledge Work

Having AI copilots such as GitHub Copilot, Microsoft 365 Copilot and ChatGPT in workplaces is completely changing the way we approach knowledge work. They are not only tools, but they also help with creating content, reviewing information, programming and making decisions instantly. The article looks at AI copilots and how they are changing how humans and machines work together, by supporting capabilities, creating different ways of working and introducing new approaches to productivity. The report relies on studies, examples from industry and theories from human-computer interaction and sociotechnical systems to look at both what these technologies do well and what challenges they bring. Key topics, including excessive use of AI, ethical issues, deskilling workers and dangers to data, are fully explored. The authors suggest guidelines and point to what needs to be done to promote equal and efficient involvement of AI copilots in the workplace.