Evaluating Public Administrative Services in Vietnam: A Dual-Model Comparison of SERVQUAL and SERVPERF
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Authors
- Ngoc Cuong Nguyen (ORCID: https://orcid.org/0000-0001-9167-5780)
- Thi Hong Bui
- Giang Truong Le (ORCID: https://orcid.org/0000-0002-9687-7485)
- Nhu Dung Co
- Viet Hoang Dinh
Publication Details
- Journal
- International Journal of Services Technology and Management
- Published
- 2025-01-01
- DOI
- https://doi.org/10.1504/ijstm.2025.10071596
- Primary Topic
- Research studies in Vietnam
- Type
- article
- Field-Weighted Citation Impact
- 0.00