Calidad del servicio en el transporte público en Latinoamérica

Currently, urban public transportation plays a crucial role in society, as it meets people's mobility needs by providing an economically accessible option for moving from one place to another. However, these systems have several areas for improvement, with the low quality of service being a significant issue that negatively affects the majority of its users. For this reason, the present study aims to analyze perceptions of service quality among public transportation users in various Latin American countries. To achieve this, a methodology based on two questionnaires was employed: the first measures the quality of urban transportation service, with a reliability level of 0.9, calculated using Cronbach's alpha, and the second, specifically designed for this study, evaluates the perception of concessionaires regarding the service they provide in public transportation.