The Role of Total Quality Management Principles on the Success of Strategic Planning among IT Businesses in Jordan: The Moderating Influence of the Top Management Support

This research investigates the relationship between Total Quality Management (TQM) principles and the success of strategic planning in Jordanian IT companies. In addition, Top management support will be addressed as a moderating influence to assess how the support of the top management could increase or decrease the effect of TQM principles on the Success of Strategic Planning. The study focuses on Leadership Commitment, continuous improvement, Human resource focus, Customer focus, and Communication as key factors influencing strategic planning success. A quantitative approach was employed, with 416 structured questionnaires distributed among IT professionals in Jordan. The questionnaire used a five-point Likert scale to measure variables. The findings indicate a significant relationship between Leadership Commitment, continuous improvement, Human Resource Focus, Customer Focus, Communication, and Success in Strategic Planning. In addition, the study found that there is a moderating effect of Top management support on the relationships between Leadership Commitment, Continual Improvement, Human resource focus, and Success in Strategic Planning, while it was found that there is no moderating effect of Top management support on the relationships between Customer focus, Communication and Success in Strategic Planning. The study suggests considering cross-cultural factors and discussing policy implications for strategic planning success. The findings of the study have a wide range of practical implications for different types of companies operating in the Jordanian information technology sector.