Insights from the heart: exploring patient perspectives on a multidisciplinary chest pain clinic

Background/Aim Multidisciplinary chest pain clinics have been established to address challenges in comprehensive care delivery for patients presenting with chest pain. This study evaluates the effectiveness of a newly established chest pain clinic within its first 3 months of operation. Method A cross-sectional study used a clinician-designed questionnaire aligned with the study's goals and clinic's scope. Patients answered five questions, rated from ‘strongly agree’ to ‘strongly disagree’, after their visit to the chest pain clinic. Results The first 40 consecutive patients were surveyed, showing high satisfaction with appointment timing, team care, and prompt results. Participants also appreciated the multidisciplinary team's information provision and involvement in care decisions. However, comments pointed out issues with the referral process, indicating a need for improvement. No ‘neutral’, ‘disagree’, or ‘strongly disagree’ responses were received. Conclusions This study demonstrated high levels of patient satisfaction with the chest pain clinic, highlighting the effectiveness of its multidisciplinary approach. The findings underscore the critical role of patient-centred care and effective communication in optimising healthcare delivery. Addressing identified challenges in the referral process is essential for further improvement in service quality.