DIGITAL TELEPHONY AS A TYPE OF INFORMATION TECHNOLOGY IN A MONETARY ORGANIZATION

The article explores the role and application of digital telephony as an important information technology in modern monetary organizations. The purpose of the work is to analyze the advantages and disadvantages of using digital telephony, as well as to identify the features of its integration into the business processes of banks and financial institutions. The study examines various types of digital telephony (IP telephony, VoIP, mobile communications), their functionality and application features for solving customer service tasks, internal employee interaction, ensuring security and improving work efficiency. The results demonstrate that digital telephony helps optimize communication processes, reduce communication costs, increase service availability, and improve customer service. The practical significance of the research lies in the possibility of applying the results obtained to improve the communication infrastructure of monetary organizations.