Enhancing Boarding Efficiency with Facial Recognition in Smart Airport Terminals

The facial recognition boarding system represents a significant innovation in the aviation industry and is frequently regarded as essential for enhancing operational efficiency and security. The facial recognition technology utilized by airlines is continually advancing, offering passengers a quicker and more precise boarding experience. This study investigates the potential impact of implementing a facial recognition boarding system for Taiwanese airlines in promoting smart airport technologies. Additionally, the research employs the Diffusion of Innovations (DOI) theory to assess the acceptance level of airline employees toward the system and its contribution to improving operational quality.