Balancing risks and benefits: clinicians’ perspectives on the use of generative AI chatbots in mental healthcare
Qualitative responses revealed that the balance of risks and benefits is highly contextual, varying based on the use case and the population group being served. This study contributes important insights from critical stakeholders for chatbot developers to consider in future iterations of AI tools for mental health.
Authors
- Simon Dennis (ORCID: https://orcid.org/0000-0002-1890-1187)
- John Goldie (ORCID: https://orcid.org/0000-0001-6855-143X)
- A. Coleman
- Lyndsey Hipgrave
Institutions
- Mental Health Research Institute (AU)
- The University of Melbourne (AU)
- Melbourne Health (AU)
- Monash University (AU)
Publication Details
- Journal
- Frontiers in Digital Health
- Published
- 2025-05-29
- DOI
- https://doi.org/10.3389/fdgth.2025.1606291
- Citations
- 14
- Primary Topic
- Digital Mental Health Interventions
- Type
- article
- Field-Weighted Citation Impact
- 21.61