Assessing Patient Satisfaction: Insights into Campus Hospital Structures

Hospital infrastructure plays a critical role in shaping patient experiences and satisfaction levels, influencing perceptions of quality, comfort, and accessibility. As healthcare facilities strive to improve patient-centered care, the physical environment—including layout, cleanliness, equipment quality, and amenities-has emerged as a significant factor in patient satisfaction. This study aims to compare patient satisfaction across hospitals with varying infrastructure qualities to understand the impact of facility design and resources on patient perceptions. This study on patient satisfaction at CCSHAU Campus Hospital in Hisar involved a survey of 100 patients in the outpatient department. Using a 5-point Likert scale, it measured satisfaction with hospital structure, processes, and services, categorizing responses as