Development of Integrated Open Innovation Based Knowledge Management Framework in Telecommunication Organization

Open innovation based knowledge management is important for the innovative performance of any organization. Yet the role of intellectual capital and absorptive capacity not considered into open innovation based knowledge management. Using an case study research methodology with a qualitative approach, the research found that firms need to implement open innovation based knowledge management process by considering the role of intellectual capital and absorptive capacity. With the support of the literature, open innovation process tightly coupled with the knowledge management process, intellectual capital mediates both process and absorptive capacity moderates both processes. It is believed that the integrated OIKM framework developed in this article can assist executives and researchers to better understand and evaluate the role of intellectual capital and absorptive capacity in open innovation based knowledge management process in the context of Sri Lanka Telecommunication.