Comparative Analysis of Consumer Payment Apps: Google Pay, PhonePe and Paytm

The growing popularity of cashless transactions has resulted in the broad acceptance of consumer payment services such as Google Pay, PhonePe, and Paytm in Chennai. This article thoroughly analysis of different systems, concentrating on user ease of use and preference. Given the increasing popularity of digital payments, researching customer attitudes and identifying essential features that contribute to user happiness is critical. This study seeks to provide significant insights for customers and participants in Chennai's digital payment ecosystem by thoroughly examining each application's strengths and drawbacks.

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Publication Details

Published
2025-03-28
DOI
https://doi.org/10.1109/icdsaai65575.2025.11011819
Primary Topic
FinTech, Crowdfunding, Digital Finance
Type
article
Field-Weighted Citation Impact
0.00
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article

Comparative Analysis of Consumer Payment Apps: Google Pay, PhonePe and Paytm

S. Kannan, S Keerthana, K Saravanan, S u
FinTech, Crowdfunding, Digital Finance
article

Comparative Analysis of Consumer Payment Apps: Google Pay, PhonePe and Paytm

S. Kannan, S Keerthana, K Saravanan, S u
article en

Abstract

The growing popularity of cashless transactions has resulted in the broad acceptance of consumer payment services such as Google Pay, PhonePe, and Paytm in Chennai. This article thoroughly analysis of different systems, concentrating on user ease of use and preference. Given the increasing popularity of digital payments, researching customer attitudes and identifying essential features that contribute to user happiness is critical. This study seeks to provide significant insights for customers and participants in Chennai's digital payment ecosystem by thoroughly examining each application's strengths and drawbacks.

Sri Venkateswara University (IN)
Decent work and economic growth
Openalex Percentile: Top 80%
FinTech, Crowdfunding, Digital Finance
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