NAIA Go: Custom Airport Mobile App Designed to Streamline Airport Operations and Enhance Passenger Experience at Ninoy Aquino International Airport

This study’s focal point is the development of a customized mobile application that aims to improve passenger satisfaction and operational efficiency at Ninoy Aquino International Airport. The proposed app design provides real-time flight information, baggage tracking, airport navigation, and general public information to enhance service quality. Using a mixed-methods approach, the researchers conducted an online survey with one hundred sixty-five (165) respondents and interviews with two (2) aviation and one (1) software design professionals. The results suggest that the application can significantly contribute to positive passenger experience, particularly in passenger handling and baggage handling. In conclusion, NAIA Go has the potential to transform airport operations and improve the overall traveler experience.