Validating a Multi-Dimensional Instrument for Evaluating HRIS User Satisfaction: A Pilot Study in Brunei's Public Sector

This paper reports findings from a pilot study to discover the reliability and validity of a survey instrument to assess the level of user satisfaction with Human Resource Information Systems (HRIS) in Brunei’s public sector, Sistem Sumber Manusia (SSM) platform. The objective was to confirm that the concepts used in the study were clear, reliable and valid before gathering all the data. Based on the SERVQUAL, the Information Systems Success (ISS) model and an integrated construct of Security Quality, the instrument possesses six dimensions: Service Quality, System Quality, Information Quality, Security Quality, User Satisfaction and SSM platform as a moderating context. A survey questionnaire was administered to 43 public servants across various ministries. All the Kaiser-Meyer-Olkin (KMO) measures surpassed the important threshold and the factorability of the correlation matrix was confirmed by the Barlett’s Test. The findings show an excellent level of internal consistency (Cronbach’s alpha > 0.7), high sampling adequacy (KMO = 0.792), and clear construct validation via EFA. Three of the items in the Security Quality questionnaire lacked strong factor loadings, which were subsequently revised to improve clarity and contextual relevance. Evidence reveals that the instrument is statistically sound, appropriate for the context and methodologically rigorous. The factor structure validates the instruments preparedness for full-scale data collection and PLS-SEM subsequent analysis. This validation reinforces Brunei Vision 2035’s digital governance objective and aids in the development of secure e-HRM and citizen-trusted platform.