An Assessment of the Suitability of a Total Quality Management Approach to Identify the Positive Measurable Impacts for the Construction Phase of a Project

An increased demand of quality in the construction industry has been a major cause of finding new systems and developing frameworks that are fit for purpose. Construction companies around the world are trying to increase their productivity and index of quality and they are developing new methodologies through research and development. This research work has identified and addresses the important issues related to the implantation of Total Quality Management (TQM) in the construction industry. The main aim of the study is to improve the understanding of TQM within the construction sector, and to highlight current barriers faced by construction companies in the implementation of Total Quality Management (TQM) philosophy. The findings of this study suggest that TQM can be successfully implemented among construction companies. The conclusions and recommendations are drawn from the best practice of TQM implementation as a guideline for construction companies to consider in adopting the TQM philosophy, which in turn will increase productivity, stream line the processes and improves the quality of the services and the products offered by the construction industry.