Logistics Management Practices and Customer Satisfaction in the Nigerian Transport Sector

While traditional logistics management often focuses on the flow of goods within the supply chain, the dynamics shift significantly when transportation companies are tasked with transporting both commodities and passengers. This dual responsibility introduces a multitude of complexities and considerations that directly impact customer satisfaction. This work is focused on logistics management and its effect on customer satisfaction in the Nigerian transport industry with particular reference to God Is Good Motors, Anambra, Nigeria. The study evaluates the extent to which material handling and inventory control affect customer satisfaction in Nigeria. A population 767 customers were used for the study. Sample size of 254 was determined through convenience sampling for the study. Out of 254 copies of questionnaire distributed to the respondents, only 239 copies were correctly filed and retrieved. Therefore, the analyses for this study were based on 239 respondents. Based on the analyses of the data collected, the findings of the study showed that improved customer satisfaction in the transportation industry in Nigeria is significantly affected by their logistics management practice in terms of material handling and efficient inventory management. The study then concluded that inventory management contributes largely to productivity within an organization. Inventories are vital to the successful functioning of manufacturing and retailing organizations. The study then recommended that the management of GIGM and other transport organizations should maintain service standards and of course performance through proper demand forecast, machine schedule as well as vehicle maintenance routine.