Telehealth in oral medicine: Evaluation of app usability and satisfaction among public health system professionals

ObjectiveEvaluate the usability and user satisfaction of an oral medicine application among public health professionals.MethodsA cross-sectional observational study was conducted with 101 dentists registered in the application, determined through sample size calculation. Data were collected using an online questionnaire. The System Usability Scale (SyUS) was used to assess usability, and an adapted questionnaire evaluated user satisfaction. Variables influencing satisfaction and usability were also analyzed.ResultsMost participants were female (73.3%), aged between 20 and 59 years (98%), with up to 10 years of professional experience (73%). The majority had a specialization (81%), including 24.8% in Collective and Family Health, and 80.2% worked in Primary Health Care. The mean SyUS usability score was 91.25 (scale: 0-100), exceeding the threshold of 70 for a viable product. Participants expressed high satisfaction with the app's theoretical and clinical support. Suggested improvements included a lesion database, chat functionality, interactive notifications, expanded attachment capacity, training initiatives, and broader specialty coverage.ConclusionThe application achieved high usability and satisfaction scores, proving essential, intuitive, and effective. It complements public health systems by supporting diagnosis and treatment, enhancing professional collaboration, and improving care quality while addressing continuity and problem-solving needs.