Managing Conflict Resolution and Perceptions: An Approach Leveraging the Thomas‐Kilmann Conflict Mode Theory

ABSTRACT Conflict resolution management is a process whereby two or more parties engage toward an agreeable solution to a dispute. In this study, we propose a methodology to start a structured process of resolving complex conflicts between parties that previously avoided any form of engagement. We leverage the Thomas‐Kilmann conflict mode theory to guide our methodological design that we have termed SACRE (Symmetric Asynchronous Conflict Resolution Environment). SACRE was designed for and implemented in a real‐world project related to the complex topic of the Israeli–Syrian conflict. We then tested the effectiveness of SACRE in an academic setting and examined through statistical analysis its impact on the understanding and the perceptions of the conflict. Our findings indicate that SACRE, which offers an approach to communication among parties in conflict, can enhance knowledge of the issues of contention and bridge the conflict's perceptual gap.