The Evaluating the Taksiah Innovation in Improving Digital Death Certificate Services

The low awareness of reporting the death of citizens results in differences between population data and the physical presence of residents. To realize an orderly community of population administration, especially ownership of death certificates, the Department of Population and Civil Registration of Madiun City created the Antar Akta Kematian Seraya Memuliakan Jenazah innovation with three-in-one services including the death certificates, family cards, and status changes on ID card in one day delivered to the funeral home before the body is buried. This study aims to describe the implementation of innovation of Antar Akta Kematian Seraya Memuliakan Jenazah service program at the Department of Population and Civil Registration of Madiun City using Halvorsen's theory (2005) in which there are 6 typologies of innovation, i.e. A New or Improved Service, Process Innovation, Administrative Innovation, System Innovation, Conceptual Innovation, and Radical Change of Rationality. This research uses a qualitative research method with a case study approach. The data sources in this study are primary data sources, namely supporting informants and secondary data sources, namely documents regarding information related to the research. The data collection techniques used are observation, interviews, and related documentation regarding the research. Data analysis techniques in this research are data collection, data condensation, data presentation, and conclusion or verification. To maintain data validity in this study using source triangulation, technique triangulation, and time triangulation.